FREE RETURNS (Italy Only)
In accordance with applicable legislation (Articles 52 and following of the Italian Consumer Code), Tabacco Gioielli allows customers to return or exchange purchased products, even without providing a specific reason, within 14 days of delivery, in a simple, fast and free manner.
Log in to your customer account and submit a return request. We will arrange for our courier to collect the parcel directly from your home.
RETURN PROCEDURE (ITALY ONLY)
Log in to your personal account and go to the “Order History” section.
Find the order for which you wish to request a return and select “Request Return”.
Complete the required fields and submit your request. We will contact you as soon as possible to arrange the collection method and time with our courier.
Carefully close the parcel and make sure that the item to be returned is included together with its original packaging and all warranty/authenticity certificates or coupons.
Our courier will collect the parcel directly from your home and deliver it back to us.
Once we have received the return and verified that the item is intact and that all components are included, we will either replace the item or issue a refund.
IMPORTANT: Do not send any unauthorized returns, as they will be refused. Always contact our customer support before proceeding with a return.
Returns of personalized items will not be accepted. This includes, for example, engraved items, made-to-measure products or products specifically made to order upon the customer's request (Article 59(c) of the Italian Consumer Code).
Rings made to measure in sizes that are not listed among the available sizes on our website will be considered personalized items.
In the event of a non-compliant or partially compliant return, any costs incurred by Tabacco s.a.s. to restore the item to its original condition will be deducted from the refund.
In the case of returned Unoaerre wedding rings where the warranty seal tag has been removed, €40 will be deducted from the refund for each individual wedding ring.
All accessories and spare parts are excluded from the free return service, including, by way of example, straps, bracelets, clasps, links and similar items.
In the event of a return and/or replacement of these items, all shipping costs shall be borne by the buyer.
Spare parts that are not listed in the appropriate catalogue category and that have been specifically ordered at the customer's request are considered personalized items and are therefore not eligible for return.
The first return is always free of charge. In the event of subsequent return requests, once the return procedure has been agreed with our customer support team, shipping costs will be charged at €25 each way.
Products specifically made for the customer cannot be returned. This includes products indicated as “available to order”, except where the return is due to defects or errors attributable to the seller.
In the case of non-engraved UNOAERRE wedding rings, if they are returned without the original warranty seal tag attached to the ring, €40 per ring will be deducted from the refund. This applies even if the tag is included inside the package but has been removed from the item.
The refund, including any original shipping costs where applicable, will be issued within 14 days from the date on which the seller is informed of the customer's decision to withdraw from the purchase.
The refund may be withheld beyond the 14-day period only until the consumer provides proof that the goods have been returned or until the goods have been received by the seller, whichever occurs first.
Tabacco Gioielli reserves the right to cancel an order and refund any amount already paid, including shipping costs, if an item has been incorrectly indicated as “Available” or if, during order preparation, the item is found not to meet our quality standards.
Returns from European Countries
The return procedure for all other European countries is the same as described above, except that customers are responsible for the return shipping costs.
Returns from Non-EU Countries
For returns from countries outside the European Union, we will cover the return shipping costs. However, any import and export charges will be charged to the customer and will not be refunded.