Review Collection Policy for the shop.tabacco.it Site

The main objective of collecting reviews for the shop.tabacco.it site Managed and Administered by Tabacco s.a.s.is to provide our customers with a transparent and reliable platform to share their opinions and experiences about our products and services.

For this reason, Tabacco s.a.s. relied on Trustpilot for the all-round management of reviews.

The reviews on our site are guaranteed by Trustpilot, here you can read The Trustpilot Reviews Policy

Independence and Neutrality: Tabacco s.a.s. is committed to maintaining independence and neutrality in the review collection process. We do not influence the content of reviews in any way and are committed to publishing all reviews received as long as they meet Trustpilot guidelines and our internal policies.

Invitation to Review: We will send an invitation to leave a review to our customers after they have completed a purchase or interacted with our services. Invitations will be sent via email through the Trustpilot platform. However, we will not force or reward customers for leaving positive or negative reviews.

Transparency and Authenticity: All reviews posted on our Trustpilot profile will be authentic and from verified customers. We will not tolerate reviews that are fake, fraudulent, or internally generated by our team. In addition, we will not edit or alter the content of reviews received, except as necessary to comply with Trustpilot guidelines.

Respect for Privacy: We respect the privacy of our customers and will never share sensitive personal information with Trustpilot or any third party without the customer's explicit consent. All data collected during the review collection process will be treated in accordance with applicable privacy laws.

Responses to Reviews: We are committed to responding promptly and constructively to customer reviews, both positive and negative. Responses will be written in a professional and courteous manner and will be intended to provide clarification, resolve any problems, or thank customers for feedback.

Continuous Monitoring: We will constantly monitor our Trustpilot profile to detect and address any problems or abuses in the review collection process. Any reports of fake reviews or fraudulent behavior will be investigated and addressed promptly.

olicy Updates: This review collection policy may be subject to change or update periodically to reflect changes in our internal procedures or Trustpilot guidelines. Users will be notified of such changes via our website or other appropriate communication channels.

Tabacco S.a.s. is committed to strictly following this review collection policy to ensure a transparent, fair and trustworthy environment for all our customers on Trustpilot

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